Shopping in Metaverse will require an AI-powered voice

Shopping in Metaverse will require an AI-powered voice

Beyond the most basic point-and-click interactions, trading in the metaverse will likely require some sort of artificial intelligence (AI)-powered voice interaction.

It can start with fairly simple voice biometric identification for purchases and logins to at least some retailers, banks and other businesses. It is already used for security verification; at Charles Schwab, callers hear and repeat: “At Schwab, your voice is your password.

But interactions with customer service, support, and sales — in fact, any type of customer experience more complex than a drop-down menu — will likely require some sort of voice interaction beyond choosing an option or the description in a few words. common keyword searches today.

See also: Payments modernization for marketplaces, games, the metaverse and beyond

This means that AI-powered voice biometrics will be needed in the metaverse for purchasing, marketing, customer service, and whatever else is needed to support customer purchases in a virtual reality (VR) environment.

No hands available

When a user is inside the metaverse, they are unlikely to be typing on a keyboard, using a console, or holding other devices. While wearing a VR headset, their hands will be occupied with point-and-click joysticks that are used to move avatars around and allow them to interact with virtual worlds.

This is why the voice will be so important. Primary interactions with anyone else in the metaverse must be voice.

None of this is really unfamiliar to anyone who has ever used Apple’s Siri or Google’s Alexa, and restaurants are already using similar technology.

Read also: Understaffed restaurants turn to robotic voice assistants to take orders

The technology is already widely used outside of the metaverse, with “healthcare, automotive, retail, e-commerce, banking, and human resources aiming to improve customer service through more personalized interactions.” These are among the use cases in which natural language processing and generation “have seen explosive growth rates,” Analytics India magazine said in March.

New technology needed

Another aspect of this may well be AI-supported translation tools like the Universal Speech Translator that Meta is working on, which “will have no delays due to transcription time,” the magazine reported.

“If the metaverse is meant to behave like global cyberspace, language barriers must be removed,” he added.

This will require everything from researching and implementing the technology to determining who (or what) will be a company’s business-to-consumer voice.

“Digital avatars will be a key part of the metaverse, and since avatars hang around and interact with other avatars, simple text-based communication will not suffice; there will be a need for voice communications,” Speech Technology reported in April. “A range of voice technologies – automatic speech recognition, text-to-speech, text-to-speech and machine translation – must be deployed in the background to enable smooth voice interactions.”

He added that social networks use “a variety of content moderation tools to flag abusive content or filter content that violates the platform’s security and harassment prevention policies.”

But they focus on text and image content, not voice conversations, Speech Technology reported. “[W]We’ll need similar tools for real-time conversations happening in the metaverse.

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