We are in a time where downtime and cyberattacks have become a new normal.
According to a Gartner report, 98% of organizations lose approximately $100,000 for every hour of downtime. It has become crucial for businesses to adopt a Business Continuity Plan (BCP) to resolve any operational challenges in times of attack.
See below for five case studies of how organizations across industries are using business continuity solutions:
1. Martin Currie
Martin Currie is an investment management firm headquartered in Scotland with branches across London, New York and Singapore.
The company operates more than 17.7 billion pounds of assets each year and serves a range of clients including financial institutions, foundations, charities, endowments, wealth management offices, government agencies, pension funds and trust funds. ‘investment.
Asset management, as an industry, is highly vulnerable to physical attacks and cyberattacks.
“Our reputation for responding quickly to our customers’ needs depends on our ability to operate effectively under all circumstances,” said Alan Davidson, Business Continuity Manager, Martin Currie.
“If our IT systems were to fail or if we were unable to communicate with our customers, it could have a major negative impact on our business.”
Martin Currie has appointed Sungard AS as Business Continuity Partner. The management company has set up 110 workplace recovery centers across Scotland, so no operational work is hindered by disasters. The hubs are designed immediately relocate core staff and continue operations under all circumstances.
In additionif Martin Currie’s primary choice of recovery location is unavailable, Sungard AS’s network infrastructure allows the business to fail back to other Sungard AS locations, with options to choose two primary recovery locations .
Business Continuity Provider: Sungard AS
- Reduce the risk of downtime
- Reach recovery time objective (RTO) in minutes
- Minimize financial losses with a quick relocation of your business
- Ensure compliance with regulatory requirements
2. Town furniture
Based in Tamarac, Florida City furniture has 1,800 associates and manages 29 points of sale, two distribution centers and an e-commerce site.
The eco-conscious home furniture chain is also one of the Sustainable Furnishings Council’s top lists.
City Furniture previously managed its own onsite IT operations and stored critical customer data in local data centers.
City Furniture was looking for a reliable solution to ensure that the company’s critical IT operations were not impacted by hurricane-related disaster situations. The company’s IT management team was looking for a solution that could back up critical data and support network resiliency, regardless of the threat of disaster.
City Furniture then ensured network resiliency by migrating to IBM Cloud using Kyndryl. This move created a flexible platform for cloud-based applications and efficient customer service using cognitive computing. City Furniture moved its operations from hybrid legacy systems to the cloud.
Kyndryl is solely responsible for managing the company’s cloud computing operations, covering high-availability disaster recovery (HADR) and around-the-clock system monitoring. Depending on workloads, the system can now scale up or down, so City Furniture only has to pay for the computing capacity it needs.
Business Continuity Provider: Kyndryl
- Scalable computing power
- Round-the-clock support with network monitoring and backups to multiple cloud locations
- Improved business growth rate
3. Southern Glazer Wines and Spirits
Southern Glazer Wines and Spirits has operations in 44 US states, the District of Columbia and Canada. The company has more 10,000 employees and companies in 200 pitches.
As an essential business, Southern Glazer’s aimed to conduct a real-time, non-disruptive operational resilience program.
Southern Glazer’s Business Continuity team adopted a mass notification system that could alert all Southern Glazer sites of potential risks and an operational build to break down potential silos within the organization.
The team worked with Fusion Risk Management to perform a critical analysis of each organizational process and identify gaps and potential areas for improvement. Using this data, Fusion created a continuity plan template and presentation-quality reports to engage management and ensure a continuous flow of information.
Southern Glazer successfully implemented an operational resilience plan with detailed and efficient dashboards, rules engines, workflows and automation. The company can now easily manage its vast site data, supply chain, employees and dependencies in a central repository. The organization can also cross-reference the data to visualize geographies and systems.
Industry: Beverage manufacturing
Business Continuity Provider: Merger risk management
- Advanced automation and guided workflows
- A holistic approach to operational resilience that prioritizes customer data
- Increase cross-departmental collaboration and engagement
4. Advanced Technologies
Advanced technologies is a digital and engineering services company offering digital transformation, data analytics and embedded systems development. The Mumbai-based company employs over 2,100 people in India, the US, UK and Europe.
The company faced a daunting challenge when employees were forced to work remotely: ensuring seamless remote access to employees without compromising data security and meeting all customer commitments.
Onward previously tried a firewall-based remote desktop extension to handle controls over weekends. However, the idea wasn’t useful, given the high volume of work and strong graphics support required on the design floor.
Citrix Virtual Application and Desktop (CVAD) helped the company navigate this period without compromising customer data. Built-in security and controls, along with a screen refresh for a better graphical experience, made for a good mix of security and productivity. The relatively lower bandwidth requirement of the Citrix solution was an added advantage.
Business Continuity Provider: Citrix
- Greater accessibility with secure controls
- Optimize the employee experience
- Centralize the dashboard for better manageability
5. Associated UK Ports
Associated British Ports (ABP) is a major UK port operator and manages 21 ports along the UK coast, including Southampton, Ipswich and Newport, and the Hams Hall rail terminal.
ABP is part of the UK’s Critical National Infrastructure (CNI) and liaises with the Department of Transport, Environment Agency, Maritime Agency and Coast Guard.
After one of the worst tidal surges in 60 years, Immingham was left submerged and temporarily unusable with an overall loss of 100 million pounds. This disaster exposed flaws in ABP’s contingency and business continuity plans.
ABP then chose Inoni to maintain operational resilience during critical times. Inoni’s business continuity software created a custom business continuity plan to accommodate ABP’s growing business. The two worked together to create emergency responses and detailed impact analysis specific to each port location, as well as access to port closures and remote access to computer systems. The the organization can now respond with a higher level of certainty to any major incident in the future.
Business Continuity Provider: Inoni
- Structured incident response strategies in place
- A unified crisis communication plan coupled with personalized templates
- Emergency response according to ISO standards
- Creation of Local Resilience Forums (LRF) to create response during disasters