Ericsson to provide AI-based cognitive software solutions for network optimization to Vodafone Oman

Ericsson to provide AI-based cognitive software solutions for network optimization to Vodafone Oman

Ericsson and Vodafone in Oman have partnered to enable the development of the telecommunications company’s network infrastructure in several areas.

This final stage of the ongoing partnership between the two companies will see Ericsson provide cognitive AI-based software solutions for network optimization to facilitate data-driven decisions and help Vodafone implement seamless operations. contact (ZTO) and anomaly detection capabilities.

Solutions implemented include Ericsson Expert Analytics (EEA) and Cognitive Software network optimization solutions. Combined, these solutions deliver near real-time, multi-vendor, cross-domain data analytics and optimization capabilities, using a big data platform where scalability and performance are dramatically improved.

By correlating network ecosystem metrics and events, the solutions help Vodafone assess customer experiences, retain and sell subscribers, and prioritize network investments. The EEA also helps Vodafone gain critical insights to support, optimize and monitor 5G deployments and subscriber adoption.

Implementing AI and automation-based solutions increases operational savings, improves business efficiency, and increases productivity. By combining artificial intelligence and automation capabilities with aggregated insights, Vodafone in Oman will be able to increase network agility and customer satisfaction, develop more efficient business models and accelerate time to market. in the market for various services.

Ericsson’s industry-leading suite of cognitive software solutions offers a unique integration of network design and optimization domain knowledge with advanced artificial intelligence technologies to truly unlock the full potential of networks. new generation.

In September 2021, Ericsson and Vodafone in Oman entered into a five-year managed services agreement for AI-based network and IT operations and optimization, enabling Vodafone to enrich its customer experience, drive efficiency and facilitate innovation, via the Ericsson operating engine.

Stelios Savvides, CTO of Vodafone in Oman
As we continue our digitalization journey, leveraging AI in network operations is critical to our business agility, customer satisfaction, and simplified decision-making processes. Featuring advanced artificial intelligence and automation capabilities, Ericsson’s solutions support our ecosystem of digital operators using data analytics to support growth, provide insights into network usage and drive improvements to ensure an enriching experience for our customers.

Nicolas Blixell, Vice President and Head of Gulf Council Countries at Ericsson Middle East and Africa
By expanding automation and AI-powered functionality into its ecosystem, Vodafone is unlocking the full potential of contactless operations across its network in Oman. As a trusted partner on this journey, we are committed to helping Vodafone continuously improve its customer experiences. Together, we are working towards achieving the digital transformation goals of Oman Vision 2040 and strive to collaboratively strengthen the digital infrastructure in Oman.

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